webFYI

Online forms: they frequently give us new adventures in confusion and hard-to-use-ness. Brian Crescimanno has put together an article on form usabilty for A List Apart. The article subheads alone make a good checklist: Use the right field for the task Give them room to type Shorten your forms and question “mandatory” fields Mark mandatory [...]

Listening to users and testing with users is at the heart of human-centered design. HCD is such an accepted practice that it’s techniques are often used without thought or criticism. That’s not necessarily good, writes usability expert Don Norman: One basic philosophy of HCD is to listen to users, to take their complaints and critiques [...]