Archive for July, 2005

Connected teens: email is for old people

Sunday, July 31st, 2005

Two new surveys released recently examine how teens use the Internet and mobile technologies in their daily lives and in college research and selection. Inside Higher Ed reports on a National Research Center for College and University Admissions survey of 1,000 juniors from all geographic regions, economic groups, and academic achievement levels in the United […]

Listen to your users, sort of

Wednesday, July 27th, 2005

Listening to users and testing with users is at the heart of human-centered design. HCD is such an accepted practice that it’s techniques are often used without thought or criticism. That’s not necessarily good, writes usability expert Don Norman: One basic philosophy of HCD is to listen to users, to take their complaints and critiques […]

A single human being

Wednesday, July 20th, 2005

Nothing beats the influence of a real, live human being, good or bad, when dealing with customers – or parents and prospective students. James Archer writes about the power of a single human being: Think of all the great ad campaigns you’ve seen in your lifetime. Now think of all the great people you’ve known. […]

Content marching orders

Thursday, July 14th, 2005

A web site without good content is like a hollow shell. That’s what D. Keith Robinson thinks, and here’s some more bits from his content manifesto: Usable content is clear and easy to understand. Usable content can bridge gaps–things like language barriers, disability and cultural differences. Usable content is goal and audience appropriate And some […]

Swing your partner

Tuesday, July 12th, 2005

From several months back in CIO Magazine, an article by American Airlines CIO Monte Ford discusses the role of the client in a successful vendor relationship: Some CIOs don’t spend any time trying to be good customers. Instead, they and their IT organizations spend a lot more time finding fault with their vendors when they […]